Less scrolling. More chatting.
Meet Cleo. Not just a place to leave a message: a way to explore perfume, choose your bottles and get help through conversation on WhatsApp.
Start with what you like.
A favourite scent, a style you enjoy or a budget to work with — tell Cleo what you have in mind. She can help you explore suitable options from the perfume available to you.
“I like woody scents. What have you got under £50?”
Get to know the actual bottle.
New or previously used? Boxed or unboxed? Ask about the item’s recorded condition, price and details, and request photos where available. With perfume finds from different sources, those details matter.
“Is this one used, and can I see a photo?”
From a maybe to your basket.
Cleo can help you keep your choices in a basket and put together an order for you to review. You check the items, delivery and payment details before confirming. A basket alone does not reserve the perfume.
“Add that to my basket. Can we go through the order?”
Help doesn’t end at checkout.
Ask about your own order or get help with your customer details. Cleo may need to verify your identity before showing private information or making changes. When a question needs a person, she can ask Miranda for help.
“Can you help me with my order?”
And behind Cleo? Miranda.
Miranda is the person behind DoubleDak. Cleo is the AI assistant who helps customers find their way around it. She works from the information available to her — she is not a human, and she will not pretend to have worn a perfume herself.
The questions above are examples of what you can ask, not customer testimonials or promises that a particular perfume is in stock.
Cleo will be available on WhatsApp soon. Stay tuned.
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