A little conversation.
A clearer idea.

Try: “Fresh and woody, under £50. What would you choose?”

Tell Cleo what you enjoy, your budget, a favourite fragrance or who you’re buying for. Ask for comparisons, a different direction, an exact perfume or recent arrivals. New arrivals means newly added to inventory, not necessarily a new-condition bottle. Recommendations use the eligible items and recorded facts available at the time.

Try: “Is this one used? What does the box look like?”

Ask about size, concentration, listed price, condition, box, label, spray, recorded fill level or batch number, and for the full description or available photos. Facts and photos must belong to that particular item. Missing information stays unknown; new does not automatically mean sealed, gift-wrapped or a pristine box.

Try: “Add that one to my basket. What have I chosen so far?”

You can keep a basket before registering, change quantities, remove an item, clear it explicitly or return to it later. Cleo refreshes price and availability before checkout. A suggestion is not an addition, and a basket does not reserve stock or place an order. Stopping an unplaced draft does not empty your basket.

Try: “Can you add this perfume to my In Search Of list?”

Registered customers can view, add, edit or remove an agreed sourcing request, including the product, quantity, condition and optional target price. This In Search Of list is separate from your basket. It is not a stock reservation, a guarantee of finding it, an automatic purchase or a promise of a future message.

Try: “It’s my first order. What do you need from me?”

You can discuss perfume and keep a basket first. For a first order, Cleo collects your name, email and a chosen UK delivery address, then asks you to use Reply to give permission to prepare a draft. That is not permission to place the order. Your customer and address details are saved only with the separate final order confirmation; supplying an email does not verify its mailbox.

Try: “Use my Home address and Bank Transfer. Show me the order.”

Check every item, quantity, total, payment method, recipient and delivery address in the full review. Ask for corrections before confirming. A clear reply such as “Please place that order” authorises the unchanged reviewed order; a question or hesitation does not. Larger selections may need separate reviewed orders. A draft is not a reservation, and a created order is initially unpaid.

Try: “Where should I pay, and has my payment been confirmed?”

Cleo can retrieve the exact amount, destination and reference for your saved order. Bank Transfer and PayPal depend on the available choices. Where PayPal is offered, check both Friends & Family and Goods & Services amounts and the fee notice in the real review; do not calculate from this guide. Bank confirmation is usually within five minutes; PayPal can take up to six hours. These are expected times, not guarantees. “I paid” is not proof of receipt. Ask for a fresh check rather than paying twice.

Try: “What is happening with my most recent order?”

Cleo can find your recent orders, or look up your own order by its reference, and read its items, recipient, saved delivery address, carrier, tracking number and recorded packing or delivery updates. Ask for payment and refund facts too. A recorded tracking notification is not a live courier location. Missing tracking does not prove that a parcel is lost.

Try: “Can I see the packing photos for my order?”

Ask for the saved Packaging image showing the prepared item, and the Box image showing the shipping parcel, when available. These are different from a product photo shown before buying. Photos are not always present; neither a missing image nor a photo-send problem establishes the parcel’s status. This guide uses original drawings, never customer photographs.

Try: “Please cancel my unpaid Bank Transfer order [my order reference].”

Be clear whether you mean an unplaced draft or an already-created order. Cleo can cancel your own eligible Bank Transfer order awaiting payment only when no current payment record exists and the other order checks allow it. A paid, refunded or otherwise ineligible order needs Miranda’s help. A cancellation request is not a refund, and an uncertain result is not a reason to repeat it blindly.

Try: “What delivery addresses do I have saved?”

Cleo can read your own customer details and saved addresses in an authorised conversation. Your basket and available chat history help you resume, but old messages are not current prices, payment proof or fresh permission. Ask to correct a misunderstanding rather than assume perfect memory. Private details need the appropriate account checks.

Try: “Replace Home with my new address and make it the main one.”

List, add or replace a supported UK address; change its label, recipient, dispatch email or main-address choice. Select the actual lookup result, then check the complete review and use WhatsApp Reply with YES or NO. An initially mailbox-verified, linked account does not need another email code for an address-only change. Initial verification or mixed account changes may need proof. Choose another main address before archiving the old main one. Saved-address changes never rewrite an existing order.

Try: “Please change my account name and contact phone.”

Cleo can review name, contact-phone and account-email changes together without dropping part of your request. Use Reply on the exact review, then complete any required mailbox check using the real prompt. A new account email has its own verification step; other approved changes may remain saved if that step cannot finish. A delivery dispatch email is separate from your verification email. Changing contact phone does not move your WhatsApp account.

Try: “I need help accessing my existing account from this WhatsApp number.”

Cleo can guide supported account setup or proof-based recovery. An email address or old number is a lookup hint, not proof of ownership. Follow the protected verification and confirmation messages; never send a password. If you cannot access the saved mailbox or the checks cannot be completed, ask for help rather than creating a duplicate account. First-order setup is the separate route described above.

Try: “I’d like to delete my customer account.”

Cleo can guide the dedicated verification and permanent-deletion process. Mailbox proof is not final deletion approval: read the warning, then use Reply for the separate YES or NO. Deletion cannot be undone. Historical orders or financial records may remain where needed for business or legal record-keeping; this does not cancel orders or issue refunds.

Try: “I need to change the delivery address on an order I already placed.”

Cleo can request Miranda’s assistance with an unresolved purchase, amendment, cancellation, refund or other service issue, and check the help request’s status. Ask to stop that help request or return to it later if your plans change. A request sent is not an amendment, refund, completed action or guaranteed response time. Cleo should tell you honestly when a result is still unconfirmed.